Do you speak Urdu? Job Title: Bilingual Call Center RepresentativeLocation: Lower Manhattan, New YorkPay: $17.50 per hourPosition Type: Contract - 6 months (with potential for permanent placement)Shift: Day Shift, 40 hours per weekOrganization: We are a health and human services organization dedicated to strengthening communities and improving the lives of individuals in need.Job Description:We are seeking a dedicated and bilingual Call Center Representative to join our team in Lower Manhattan, New York. As a key member of our organization, you will play a crucial role in providing outstanding customer service and support to our diverse clientele. The successful candidate will be fluent in both English and one other foreign language, have previous call center experience, and be capable of typing at least 35 words per minute.Responsibilities:- Handle inbound and outbound calls, addressing inquiries, providing information, and assisting clients with their needs.- Effectively communicate with clients in both English and one other foreign language, ensuring clear and accurate information is provided.- Maintain a high level of professionalism and empathy when interacting with clients.- Accurately document client interactions and inquiries in our system for record-keeping and follow-up.- Collaborate with team members to ensure a consistent and efficient call center operation.- Adhere to organizational policies, procedures, and quality standards.Requirements:- Previous call center experience is required.- Fluent in English and at least one other foreign language.- Typing speed of 35 words per minute or more.- Excellent customer service skills, with the ability to actively listen and provide solutions.- Strong interpersonal and communication skills.- Detail-oriented and able to maintain accuracy in a fast-paced environment.- Must reside in the state of New York.If you are a bilingual individual passionate about helping others and have the required call center experience, we encourage you to apply for this position. Join us in positively impacting the communities we serve and be a part of our dedicated team in Lower Manhattan, New York.

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