Careers with ISTS

At International Scholarship and Tuition Services, Inc. (ISTS), our mission is simple: to make it fun and easy for people to be their best.Since 1985, we’ve partnered with organizations around the world to administer hundreds of educational assistance programs each year helping students and working adults reach their educational goals and build better futures.Growth and innovation are part of our DNA. We embrace a growth mindset in how we work, how we learn, and how we support one another continually improving our technology, expanding our capabilities, and finding better ways to serve applicants, clients, and each other.As a remote‑first company with a global reach, we offer team members the opportunity to do meaningful work while growing their careers in a collaborative, supportive environment.If you’re energized by purpose, motivated by growth, and excited to help people achieve their educational goals, you’ll feel at home at ISTS.

Program Administrator (Education Benefits) — Make school possible for working adultsIf you love organized, detail‑driven work and you genuinely enjoy helping people, you’ll thrive here. This role keeps our clients’ education benefit programs running smoothly so participants get clear answers, deadlines don’t slip, and payments go out accurately. You’ll manage moving parts, spot issues before they become problems, and make the process better over time without losing the human touch.Why you’ll like this role<ul class="list-disc pl-8"><li>Work that matters: Your work helps people access tuition support and complete their education goals.</li><li>A role with variety: Each day blends coordination, problem‑solving, and client support—no two cycles are exactly the same.</li><li>Make things better: You’ll look for gaps and inefficiencies and help improve how we operate.</li><li>Remote-friendly: Fully remote, computer-based work using email, messaging, phone, chat, and video tools.</li><li>Flexible PTO: Take time off to recharge when you need it.</li></ul>What you’ll do<ul class="list-disc pl-8"><li>Manage a portfolio of client programs, ensuring clients see success through high‑quality applicant experience.</li><li>Run the day‑to‑day administration of tuition assistance and tuition reimbursement programs from start to finish.</li><li>Coordinate timelines and tasks so clients and applicants stay on track, ensuring timely execution of all deliverables.</li><li>Review payroll files, ensure accuracy, and help identify the root cause of issues.</li><li>Use tools and data to monitor work, flag risks, and strengthen processes.</li><li>Help support system enhancements by documenting needs, testing changes, and validating results.</li></ul>You’ll be a great fit if you…<ul class="list-disc pl-8"><li>Enjoy detailed work and take pride in accuracy.</li><li>Can juggle multiple priorities and still meet deadlines.</li><li>Communicate clearly and professionally especially when someone needs help or reassurance.</li><li>Like solving problems and improving the way work gets done.</li><li>Are comfortable learning tools and using data to stay organized and effective</li></ul>Education and Experience<ul class="list-disc pl-8"><li>Bachelor’s degree or equivalent experience</li><li>Three (3) or more years of experience working with education assistance programs</li><li>Three (3) or more years of experience in relationship management</li><li>Five (5) or more years of experience working in a service-driven environment</li></ul>Knowledge, Skills, and Abilities<ul class="list-disc pl-8"><li>Excellent written and verbal communication skills</li><li>Leverage AI to improve efficiency and streamline workflows</li><li>Process & Workflow Management</li><li>Strong technical aptitude utilizing the company’s standard development platforms</li><li>Attention to detail across all aspects of the role</li><li>Fluency with Office 365 products (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint</li></ul>Position Type/Expected Hours of Work This is a full-time, non-exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.

Program Administrator

Client Program Lead — Drive seamless program execution for our clientsIf you enjoy managing complex processes, solving problems, and ensuring every detail is accounted for, this role is built for you. As a Client Program Lead, you’ll own program execution for a client’s scholarship or education benefits programs, keeping timelines on track, resolving issues quickly, and delivering a smooth experience for both clients and users. You’ll coordinate across teams, manage moving parts, and continuously improve how work gets done.Why you’ll like this role<ul class="list-disc pl-8"><li>Work that matters: Your work directly supports programs that help individuals access education opportunities</li><li>Ownership and impact: You are the primary execution owner. What happens in the program is driven by your work</li><li>Problem-solving in action: You’ll identify issues, resolve them quickly, and improve processes to prevent them from happening again</li><li>Remote-friendly: Fully remote, computer-based work using email, messaging, phone, chat, and video tools.</li><li>Flexible PTO: Take time off to recharge when you need it.</li></ul>What you’ll do<ul class="list-disc pl-8"><li>Manage the full lifecycle of programs for a client, ensuring accurate and timely execution</li><li>Configure program rules, workflows, and system setups to meet client requirements</li><li>Monitor program activity, track issues, and drive timely resolution of inquiries and tickets</li><li>Lead regular reviews of program performance, priorities, and next steps</li><li>Deliver reporting and support reconciliations to ensure accuracy and transparency</li><li>Maintain strong processes, documentation, and escalation paths to support a smooth user experience</li></ul>You’ll be a great fit if you…<ul class="list-disc pl-8"><li>Enjoy detailed, process-driven work and take pride in getting things right</li><li>Can manage multiple priorities while keeping deadlines on track</li><li>Communicate clearly and confidently with both internal teams and clients</li><li>Like solving problems and improving systems and workflows</li><li>Are comfortable using technology, tools, and data to stay organized and effective</li></ul>Education and Experience<ul class="list-disc pl-8"><li>Associate's or Bachelor’s degree, or equivalent experience</li><li>Three (3) or more years of experience in virtual customer support</li><li>Experience in higher education or education-related programs preferred</li><li>Five (5) or more years of experience in a service-driven environment</li></ul>Knowledge, Skills, and Abilities<ul class="list-disc pl-8"><li>Strong written and verbal communication skills</li><li>Ability to use AI and tools to improve efficiency and workflows</li><li>Experience with Zendesk or similar ticketing systems</li><li>Strong technical aptitude and comfort working in configurable systems</li><li>Basic knowledge of HTML for program configuration</li><li>Fluency with Office 365 (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint</li></ul>Position Type/Expected Hours of Work This is a full-time, non-exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.